Fairfax Solution is a premier SAP PE Partner, empowering enterprises in Kolkata and beyond with tailored ERP solutions, seamless integration, and industry expertise.
Noida Location : NX One, Techzone 4, Tower T1, Office No. 209, Greater Noida West, Gautam Budh Nagar, UP – 201306, India
Kolkata Location : EN - 69, EN Block, Tower 2, Fourth Floor, Twin Towers, Sector V, Bidhannagar, Kolkata, West Bengal 700091
August 12, 2026
Your SAP Business One system may not be the problem.
Your SAP Business One support partner might be.
For many businesses in the UAE, Saudi Arabia, Oman, Qatar, Bahrain and Kuwait, changing ERP systems is a major project. However, if your current partner is slow to respond, expensive for routine changes or unable to provide the support your business needs, you do not necessarily need to replace SAP Business One.
You can change your SAP Business One AMS and support partner instead.
This can be a practical way to improve support while keeping your existing ERP, data and business processes.
SAP Business One is designed to be implemented and supported through the SAP partner network. SAP's official support model also provides customers with access to partner support, with critical-issue support available 24×7 under valid maintenance arrangements.
However, the quality of day-to-day service can depend heavily on the partner you work with.
Businesses may start considering a change when they experience:
A recent discussion from a UAE SAP Business One user highlighted exactly this type of problem: the company was unhappy with its existing vendor's support and AMC value and was looking for another UAE support partner.
The important point is that the company did not want a new ERP.
It wanted a better partner.
Not necessarily.
If your SAP Business One installation is stable and your business processes are working, changing the ERP may create unnecessary disruption.
A new ERP implementation can involve:
Changing your support partner can be a much more focused exercise.
You can retain your existing SAP Business One environment while changing the team responsible for ongoing maintenance and improvements.
Consider reviewing your current support arrangement if several of these situations sound familiar.
ERP issues can affect finance, inventory, sales and operations.
If simple problems remain unresolved for days, your support arrangement may not be working effectively.
Annual maintenance should provide predictable value.
If your business is repeatedly paying additional consulting charges for routine requirements, it may be worth comparing alternative AMS models.
If only one person understands your SAP Business One environment, your business could face unnecessary risk when that person becomes unavailable.
A proper AMS model should provide access to a wider support team.
Your business changes over time.
New warehouses open. Products change. Reporting requirements evolve. Integrations are added.
Your SAP Business One partner should help your ERP evolve with the business.
Support should not always begin after something breaks.
A strong support relationship should also consider:
Changing your SAP Business One partner should be planned carefully.
Before signing a new AMS agreement, ask the potential partner to review your current environment.
Find out exactly which version and feature package you are running.
SAP's current documentation provides specific guidance around SAP Business One versions, upgrades and supported platforms.
Identify whether your system runs on Microsoft SQL Server or SAP HANA.
Prepare a list of all add-ons currently connected to SAP Business One.
Document:
Identify every external application connected to SAP Business One.
This could include:
A new support partner needs to understand these dependencies before taking responsibility for the environment.
A structured transition can be completed without replacing your ERP.
The new partner reviews your SAP Business One setup, infrastructure, add-ons, integrations and customizations.
Existing configurations and important technical information are documented.
The new AMS team receives the required access and technical information.
Existing support tickets and unresolved issues are identified and prioritized.
The new partner establishes:
The new team takes responsibility for day-to-day support, maintenance and improvements.
Your ERP remains the same.
Your support relationship changes.
Do not compare providers only on annual price.
Compare the complete support model.
Your AMS agreement should clearly define:
How quickly will the partner respond to:
Ask whether support is available during:
Clarify what is included in the annual maintenance agreement and what is billed separately.
Check whether the partner can support:
Ask how upgrades and patches are handled.
Technical knowledge is important, but so is understanding your finance, inventory, purchasing, sales and production processes.
Businesses in Dubai, Abu Dhabi, Riyadh, Jeddah, Muscat, Doha, Manama and Kuwait City have access to established local SAP partners.
Regional providers often emphasize local presence, industry expertise and end-to-end implementation and support. For example, WMS Middle East describes its SAP Business One offering alongside project delivery and post-go-live support, while Saudi-based TFORCE promotes implementation, customization, training and ongoing support.
However, businesses do not always need their entire ERP support team physically located in the same country.
A remote or offshore AMS model can provide access to experienced consultants while potentially reducing overall support costs.
This can be particularly attractive for SMEs that want professional SAP Business One expertise without maintaining a large internal ERP team.
Fairfax Solutions provides SAP Business One services for businesses that need both implementation expertise and long-term support.
Our services include:
Whether you are implementing SAP Business One for the first time or already have an established SAP Business One environment, our team can work with your existing setup.
You do not have to replace your ERP simply because you want better support.
Before starting another ERP implementation, review your current SAP Business One environment.
If the software is working but the support, responsiveness or cost of your current AMS arrangement is not, changing your support partner could be a more practical solution.
Fairfax Solutions can review your existing SAP Business One environment and discuss an alternative AMS and support model for your business.
We support businesses looking for SAP Business One expertise across the UAE, Saudi Arabia, Oman, Qatar, Bahrain and Kuwait.
Want to compare your current SAP Business One support arrangement?
Contact Fairfax Solutions for an SAP Business One AMS consultation.
