Fairfax – Customer Portal integration with SAP Business One module provides manufacturers’ customers with 24/7 direct access to sales quote, sales order and order status information via the Internet by pulling information from SAP Business One in real-time. It empowers customers with a secure, flexible, and personalized self-service gateway.
Features of the Customer Portal for SAP Business One include:
- Improves customer service levels and builds customer loyalty
- Decreases support center traffic and reduces customer service costs
- Provides customers with anywhere/anytime access to information
- Increases revenues by slashing quote-to-order cycle times
- Improves information visibility and accuracy
- Validates orders and minimizes downstream errors
Either client can adapt our pre-built solutions for their workflow or we can deploy a fully custom integration, Fairfax Implementation Services has the expertise to deliver the solution that fits your needs.
Benefits:
- Centralized data – lead, partner, and customer information all in one location
- Web-based interface – Create quotations, invoices, orders and new clients from any internet connection
- Automated sales processes – Increase & optimize sales, reduce closing time, increase quote-to-sale ratio
- Robust reporting – View customizable dashboards and reports from anywhere without compromising system security
- Service Customers Globally – Multi-currency processing empowers companies for global enterprise by extending the multi-currency function of SAP Business One to customers.
- Provide 24/7 Self-Service To Customers – Customers can easily view and print profile information, sales order histories, invoice, and payment information and place orders.
- Access Real-Time Integration With SAP® Business One – – Account details are pulled real time from SAP Business One ensuring customers view the most recent data and transactions.
