SAP Business One WhatsApp Integration Add-on
WhatsApp is one of the leading instant messaging apps with over 2 billion users in the world. Around 1.6 billion people access it monthly for both personal and commercial purposes. WhatsApp has completely transformed the way we communicate with each other and how brands connect with their customers.
ERP or SAP Business One is no exception and is currently exploring different ways to use WhatsApp to its full potential so that businesses always take the right action at the right time. One of the biggest advantages of this platform is that everyone can use it without any formal training. Also, since almost everyone is on WhatsApp, you do not have to ask your employees to install it or check it constantly.
Take care of time sensitive messages
On an average 80% of Smartphone users check their WhatsApp every 15 minutes. Hence, you do not have to worry about the customers missing out on any important information. Your customers will always be informed of payment status, pending orders, order status which fosters trust with your business and encourages them to be loyal to your business.
How is this integration beneficial to all business users?
ERP can be easily integrated with WhatsApp via an add-on developed by Fairfax solution and certified by SAP. With the help of WhatsApp integration add on, the users can do multi-layer navigation in the ERP in a much comprehensive manner than SMS.
It will permit the users to fetch real-time reports from the system in the form of PDFs or web page links reducing the need to open an ERP app or web version for small tasks. On the other hand, factory workers, field force etc can click pictures of issues, material delivery proofs in real time and submit into the ERP system reducing the need of any formal training for using dedicated mobile apps etc.
